Full job descriptionCustomer Service Advisor
Andover
Permanent
£24,800 per annum




ARM have an exciting opportunity for a Customer Service Advisor, You?ll take a positive approach to coaching and embrace learning and change with a great flexible attitude.




The Role:


*You?ll be motivated to continually meet and exceed targets and able to deal with multiple tasks at once in a very dynamic and busy environment.
*Having good communication skills is vital in this role as you will be expected to deal with a wide range of issues from reporting repairs to tenancy management, demonstrating empathy and rapport in every call.
*Some calls can be complex and challenging, you?ll ensure you use the knowledge base to ask effective questions to deliver the correct outcome for the customer.
*You?ll be expected to adhere to data protection legislation, checking customer information and updating personal details


Requirements:


*Previous experience in customer facing roles or roles in the service industry.
*Ability to ask effective questions and demonstrate active listening whilst having a great conversation and getting to the heart of the matter.
*Able to have courageous conversations.
*Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases.
*Ability to communicate effectively with internal departments and suppliers, able to handle enquiries in a confident, professional and competent manner.
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.