Full job descriptionOTE £45,000+
The Role
*Generate referrals from existing clients by telephone, email, LinkedIn and face to face based activity
*Manage and grow a portfolio of warm clients, building on established relationships and maximise current opportunities and identify new ones
*Take ownership of ongoing account management, ensuring a consistently high level of customer service and client satisfaction
*Attend off site client meetings and hospitality events to strengthen relationships and support business development
Responsibilities
*To work to a strategy for new business development and account growth
*Profile existing accounts to understand any cross and upsell opportunities
*Develop understanding of client requirements to design and implement effective commercial strategies and key drivers that support business growth
*Monitor account performance, using insights and data to identify trends, inform strategy and drive continuous improvement
Communication
*To provide verbal and written communication about our products and services to agencies.
*Utilise social media such as Linkedin where appropriate to increase exposure and the individual in their accounts.
*To advise and assist clients regarding industry legislation
*Proactively engage clients through regular check-ins, reviews and strategic conversations.
*Handle incoming telephone and email enquiries from prospective agencies
*Collaborative approach, working effectively with internal teams to deliver client objectives
Organisation’s Culture
*To promote the culture by demonstrating knowledge, value add and professionalism
*Represent the client at client meetings and events, showcasing the company’s culture and strengthening its reputation
*Advocates of the brand - "market leaders"
*Ensure all client touchpoints reflect a consistent, positive, and professional brand experience
*Champion client feedback internally, helping to continuously improve services in line with a culture of growth and excellence
Skillset
*Excellent relationship-building skills, with the ability to establish trust and credibility with clients at all levels
*Strong communication skills, both written and verbal, with a confident and professional approach
*Commercially minded, with the ability to identify growth opportunities and maximise account value
*Proactive and results-driven, with a focus on delivering measurable outcomes
*Track record of working towards sales KPI’s including calls
*Hands-on experience with multiple sales techniques (including cold calls)
*Organised, with the ability to manage multiple client accounts and priorities simultaneously
*Experience with CRM software
*Resilient and adaptable, able to thrive in a fast-paced and evolving environment