Commercial Claims Manager
other jobs Lawes Insurance Recruitment
Added before 4 Days
- England,West Midlands,Birmingham
- Full Time, Permanent
- £50,000 - £55,000 per annum
Job Description:
Full job descriptionJob title: Commercial Claims Manager
Salary: £50,000 per annum + Benefits
Location: Birmingham
OVERVIEW
We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham.
You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression.
RESPONSIBILITIES
*Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service.
*Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence.
*Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example.
*Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements.
*Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction.
*Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing.
*Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards.
EXPERIENCE
*Minimum of 3 years’ experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high-performing teams.
*Cert CII desired not essential (or working towards).
SKILLS
*Strong communication and interpersonal skills.
*Excellent organisational skills and attention to detail.
*Proficiency in relevant computer applications.
If you have the relevant experience or know someone that does please contact me now on or email us at
Salary: £50,000 per annum + Benefits
Location: Birmingham
OVERVIEW
We are currently working with a leading global broker who due to expansion are recruiting for a Commercial Claims Manager to join their expanding team in Birningham.
You will be responsible for leading a team of claims handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression.
RESPONSIBILITIES
*Lead and oversee the daily operations of the Claims team, ensuring the effective management of commercial claims and the delivery of a high-quality, customer-centric service.
*Support the development and execution of operational strategies, policies, and procedures, ensuring alignment with organisational goals and the consistent delivery of service excellence.
*Foster a high-performance culture built on accountability, continuous improvement, and professional development, setting clear expectations and leading by example.
*Analyse performance data, management information (MI), and operational trends to identify opportunities for improvement, partnering with the Claims Operations and Business Performance Manager to implement lasting efficiencies and enhancements.
*Work collaboratively with key internal stakeholders, including HR, Learning & Development, Broking, and Client Servicing teams, to strengthen team capability, engagement, and client satisfaction.
*Develop and maintain strong relationships with both internal and external stakeholders, supporting effective claims management, collaboration, and knowledge sharing.
*Handle and resolve client complaints promptly and professionally, ensuring compliance with regulatory requirements, internal policies, and service standards.
EXPERIENCE
*Minimum of 3 years’ experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high-performing teams.
*Cert CII desired not essential (or working towards).
SKILLS
*Strong communication and interpersonal skills.
*Excellent organisational skills and attention to detail.
*Proficiency in relevant computer applications.
If you have the relevant experience or know someone that does please contact me now on or email us at
Job number 3845915
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Company Details:
Lawes Insurance Recruitment
Lawes Consulting Group was founded in 2002 by Steven Lawes and Lee Spink; providing Multi award winning recruitment solutions specialising within the ...