End Of Contracts Specialist
other jobs RD Financial Recruitment
Added before 1 Days
- England,South East,Berkshire,Slough
- Full Time, Permanent
- £27,000 - £32,000 per annum
Job Description:
Full job descriptionEnd of Contracts Specialist - Slough - £29k + great benefits
Location: Slough, UK
Salary: £29k + great benefits
Type: Rolling Contract
The Role
An exciting opportunity has arisen for an experienced and customer-focused professional to join the finance division of one of Europe’s top 10 banking groups. This is an excellent opportunity to become part of a well-established international organisation renowned for its commitment to customer service, innovation and employee development.
Working within a busy customer service environment, you will be responsible for managing customer contact at the end of finance agreements, discussing available options, promoting customer retention, and ensuring a seamless customer journey. You will work closely with internal teams and external partners to deliver excellent service while maintaining regulatory compliance and achieving performance targets.
Key Responsibilities
*Manage inbound and outbound customer communications regarding end of contract options.
*Contact customers approaching the end of their agreements to discuss available solutions.
*Process end of contract options accurately and efficiently.
*Build positive relationships with customers and external partners.
*Arrange and coordinate customer appointments where required.
*Maintain accurate records and update internal systems.
*Take ownership of customer enquiries through to resolution.
*Achieve individual and team performance targets.
*Ensure compliance with all regulatory requirements, policies and procedures.
*Support continuous improvement initiatives and identify opportunities to enhance customer service.
*Work collaboratively with colleagues across the business to deliver the best possible customer outcomes.
About You
*Previous experience within customer service, financial services, automotive finance or a regulated environment.
*Excellent communication skills, both verbal and written.
*Strong relationship-building and customer engagement skills.
*Confident handling objections and managing customer expectations.
*Highly organised with excellent attention to detail.
*Able to prioritise workload effectively and work to deadlines.
*Self-motivated with a proactive approach to problem-solving.
*Comfortable working towards targets and performance measures.
*Strong team player with a positive and professional attitude.
*Good working knowledge of Microsoft Office applications, including Excel and Word.
The Offer
*Salary of£29k + great benefits per annum
*Opportunity to join the finance division of a leading banking group.
*Supportive team environment.
*Comprehensive training and development.
*Career progression opportunities.
*Company benefits package.
*Modern working environment.
*Stable, long-term career opportunity within a customer-focused business.
Location: Slough, UK
Salary: £29k + great benefits
Type: Rolling Contract
The Role
An exciting opportunity has arisen for an experienced and customer-focused professional to join the finance division of one of Europe’s top 10 banking groups. This is an excellent opportunity to become part of a well-established international organisation renowned for its commitment to customer service, innovation and employee development.
Working within a busy customer service environment, you will be responsible for managing customer contact at the end of finance agreements, discussing available options, promoting customer retention, and ensuring a seamless customer journey. You will work closely with internal teams and external partners to deliver excellent service while maintaining regulatory compliance and achieving performance targets.
Key Responsibilities
*Manage inbound and outbound customer communications regarding end of contract options.
*Contact customers approaching the end of their agreements to discuss available solutions.
*Process end of contract options accurately and efficiently.
*Build positive relationships with customers and external partners.
*Arrange and coordinate customer appointments where required.
*Maintain accurate records and update internal systems.
*Take ownership of customer enquiries through to resolution.
*Achieve individual and team performance targets.
*Ensure compliance with all regulatory requirements, policies and procedures.
*Support continuous improvement initiatives and identify opportunities to enhance customer service.
*Work collaboratively with colleagues across the business to deliver the best possible customer outcomes.
About You
*Previous experience within customer service, financial services, automotive finance or a regulated environment.
*Excellent communication skills, both verbal and written.
*Strong relationship-building and customer engagement skills.
*Confident handling objections and managing customer expectations.
*Highly organised with excellent attention to detail.
*Able to prioritise workload effectively and work to deadlines.
*Self-motivated with a proactive approach to problem-solving.
*Comfortable working towards targets and performance measures.
*Strong team player with a positive and professional attitude.
*Good working knowledge of Microsoft Office applications, including Excel and Word.
The Offer
*Salary of£29k + great benefits per annum
*Opportunity to join the finance division of a leading banking group.
*Supportive team environment.
*Comprehensive training and development.
*Career progression opportunities.
*Company benefits package.
*Modern working environment.
*Stable, long-term career opportunity within a customer-focused business.
Job number 3846124
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metapel
Company Details:
RD Financial Recruitment
Company size: 5–9 employees
Industry: Accountancy (Qualified)
RD Financial Recruitment, based in Windsor, Berkshire, is a privately owned consultancy managed by qualified accountants with extensive senior level f...