Full job descriptionPatient Service Administrator – Remote role


Pertemps are recruiting for multiple, Customer focused Administrators to join a leading Health Services Provider.


The successful candidates will be providing administrative support to assist in the continuous operational delivery of our client, dealing with colleagues in a professional manor, taking telephone calls, booking appointments and signposting individuals to the next stage of support.


Responsibilities as a Customer Administrator:


*Providing frontline telephone and email support to ensure a smooth journey and high-quality care.
*Booking appointments for customers as required.
*Working through email enquiries and escalating as required.
*Dealing with enquiries, answering queries, calls and escalating to relevant departments.
*Appropriately and sensitively deal with professionals, customers and clients.
*Always adhere to strict policies regarding confidentiality and compliance.
*Ensuring all information is recorded accurately on your system.


Requirements:
*A minimum of 1 years relevant Administration experience.
*Experience using MS office.
*Good communication skills.
*Ability to prioritise.
*Clear understanding of confidentiality and handling sensitive information.
*Self-sufficient and a problem solver.
*Happy to undertake a DBS check.
The Role:
*Fully remote, home based (all IT equipment will be provided).
*Monday – Friday, 9am – 5pm with 1 hour for lunch.
*Salary of £24,500


If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV.