Full job descriptionWe are currently seeking an experienced, hands-on Senior Credit Controller or Credit Control Supervisor with strong leadership and communication skills, a high level of attention to detail, and a proactive approach to change and process improvement.
This is a permanent, fully office based position based in Bury St Edmunds, Suffolk.
About the Role
As Credit Control Supervisor, you will lead a team of Credit Controllers and take full responsibility for overseeing debt management activities. You will play a key role in maintaining cash flow, minimising risk, and driving improvements within the function. This position is open to experienced managers or senior staff looking to take their first step into management.
Key Responsibilities
*Supervise and support a team of Credit Controllers
*Manage, negotiate and resolve escalated account issues
*Monitor customer credit limits and oversee new account set-up
*Protect the business against bad debt exposure
*Issue monthly debt collection letters, solicitor correspondence, and initiate legal proceedings where required
*Raise invoices for customer rebates
*Process contras and journals
*Build and maintain strong relationships with internal and external stakeholders
*Identify and implement process improvements
*Produce month-end reports and support annual audit requirements
What We’re Looking For
*Previous experience in a similar Credit Control or supervisory role
*Strong leadership and team management skills
*High accuracy and attention to detail
*Excellent communication and interpersonal abilities
*A proactive mindset with a focus on continuous improvement
*Self-motivated and able to work effectively within a small team
Benefits
*Full training on systems and internal processes
*22 days’ holiday, rising to 25 days after qualifying period (pro-rata for part-time), plus public holidays
*Pension scheme
*Life assurance
*Health cash plan
*Staff discount scheme
*Free on-site parking