Full job description Job Purpose:
*Sales Order Processing
*Commercial vetting of orders before entry
*Management of logging order entry issues for reporting to the business
*To support the Order Entry Team Lead in all areas of Order Entry
*To provide prompt and relevant information to internal customers, such as Service / Sales departments.
*Invoice creation
*Support EMEA Accounts Receivable process
*Statement generation
*Chasing payments
*Administrative tasks and reporting
Key Tasks:
*Be the point of contact for internal and external customer queries relating to order entry /status
*Assist Order Entry Team Lead with entering and processing sales orders in an accurate and timely manner
*Work with Operations and Sales teams to resolve order entry queries
*Maintain and update OE spreadsheets for business reporting
*Raise advance customer invoices
*Proactively chase customer invoice payments for EMEA (excluding Italy)
*Generate customer AR statements
*Support invoice query resolution
Key Experience:
*Sound analytical and interpersonal skills
*Able to communicate effectively with all levels of the organisation & external customers
*Good knowledge of Purchase Orders and contractual terms to ensure Sales order accuracy & prompt payment
*Understanding of credit control function
*A good demonstration of prioritisation
*A high standard of computer literacy
French language ideal but not essential.