Full job descriptionAbout the Role:
Our client is seeking an experienced Infrastructure Manager to join their Technology leadership team. This is a key role responsible for ensuring the reliability, security, and continuous improvement of a predominantly cloud-based IT environment.
Supporting a workforce of approximately 200 employees—many operating within a fast-paced, customer-focused environment—you will ensure that core technology platforms, collaboration tools, and end-user services are highly available, secure, and efficient.
This is a hands-on leadership role, blending technical expertise across infrastructure and cloud platforms with strong people management capabilities.


Key Responsibilities:
Key ResponsibilitiesLeadership & Team Management*Lead, mentor, and develop a small team of infrastructure engineers and support analysts
*Set priorities, manage workloads, and balance reactive support with proactive improvement
*Foster a collaborative, customer-focused team culture
*Act as the escalation point for complex technical and service issues
Service & Support Delivery*Own and manage the internal IT support service end-to-end
*Ensure effective triage, prioritisation, and resolution of incidents and service requests
*Define and monitor SLAs, using performance data to drive service improvements
*Maintain a knowledge base to increase first-time resolution and efficiency
Infrastructure & Workplace Technology*Oversee the lifecycle of end-user devices (Windows and macOS), including provisioning and decommissioning
*Manage device configuration and compliance using modern endpoint management tools
*Administer core productivity platforms (email, collaboration, document management)
*Manage identity, access, and security controls across the organisation
Cloud, Security & Governance*Own the security posture of cloud-based infrastructure environments
*Implement and maintain best practice security controls, including identity and access management
*Conduct regular vulnerability assessments and security reviews
*Respond to and manage security incidents
*Ensure compliance with relevant data protection and security frameworks
Collaboration & Projects*Work closely with other technology leaders to deliver the IT roadmap
*Collaborate across data and development functions to maintain consistent governance
*Support delivery of infrastructure and workplace technology projects
*Manage supplier relationships and ensure service levels are met
Business Continuity & Risk*Develop and maintain disaster recovery and business continuity plans
*Maintain IT policies, standards, and documentation
*Contribute to and manage the IT risk register

Skills & Experiences
Skills & Experience*Proven experience in IT infrastructure, operations, or IT management roles
*Experience leading and developing technical teams
*Strong knowledge of modern workplace technologies and cloud-based environments
*Experience administering enterprise productivity platforms and identity management systems
*Solid understanding of cloud security, governance, and compliance
*Experience managing IT support / helpdesk functions and service delivery
*Excellent communication skills, with the ability to engage across technical and non-technical audiences
Desirable*Experience supporting high-volume, customer-facing environments (e.g. contact centre)
*Familiarity with cloud platforms and security best practices
*Knowledge of data governance and compliance tooling
*Awareness of recognised security and compliance frameworks
*Relevant industry certifications

What’s on Offer:
*Opportunity to join a growing, technology-driven organisation
*Leadership role with real ownership and impact
*Supportive and collaborative culture
*Ongoing development and career progression
*Competitive salary and benefits package