Full job descriptionCustomer Service Coordinator
Woking
£24,570pa
Job Role
To deliver excellent customer service by handling enquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
*Respond to customer enquiries via phone, email, and other communication channels.
*Provide accurate information on products, services, and processes.
*Resolve customer issues efficiently and escalate where necessary.
*Maintain accurate customer records and process requests in line with company procedures.
*Build positive customer relationships and support customer retention.
*Work collaboratively with colleagues to deliver excellent service.
*Meet individual and team performance targets.
Skills and Experience
*Excellent verbal and written communication skills.
*Strong organisational and problem-solving abilities.
*Good attention to detail and ability to manage multiple tasks.
*Competent IT skills, including Microsoft Office.
*Previous customer service or administrative experience.
*Friendly, professional, and customer-focused.
*Positive team player with a proactive approach.
*Resilient, adaptable, and able to remain calm under pressure.