Full job descriptionClient Relationship Manager (Subject Matter Expert)
Location: Poole (Head Office)
Contract: Permanent, Full Time - Monday - Friday
An exciting opportunity has arisen for an experienced Client Relationship Manager to join a fast-paced, forward-thinking organisation operating within a global, high-end product environment. This role is ideal for a commercially minded account management professional with a passion for delivering exceptional service and driving growth across premium or luxury-led accounts.
The Role
You will act as a trusted advisor and subject matter expert, managing and developing key client relationships while identifying opportunities to grow revenue and enhance profitability. This is a highly commercial position, requiring strong analytical capability alongside first-class relationship management skills.
Key Responsibilities
*Manage and nurture relationships with key accounts, acting as the primary point of contact
*Drive sales performance while maintaining strong control over margins and profitability
*Analyse pricing strategies, cost structures, and revenue streams to inform decision making
*Identify opportunities for account growth, including upselling and cross-selling
*Deliver a tailored, high-quality client experience aligned with premium brand expectations
*Collaborate internally with sales, marketing, and operations teams to ensure seamless delivery
*Monitor market trends and competitor activity to inform strategic planning
*Produce performance reports, forecasts, and account development plans
Commercial Focus
*Maintain a clear understanding of financial performance, ensuring all activity supports sustainable margin growth
*Balance customer satisfaction with commercial outcomes, particularly in pricing and negotiations
*Track and report on key KPIs including revenue, margin, and client retention
About You
*Proven experience in account management, ideally within luxury, premium retail, or a similar sector
*Strong commercial awareness with experience managing margins and financial performance
*Excellent communication and relationship-building skills
*Customer-centric mindset with a commitment to delivering exceptional service
*Confident analysing data and translating insights into strategy
*Highly organised with strong attention to detail
*Comfortable working in a fast-paced environment and managing multiple priorities
*Proficient in Excel and IT systems
What’s On Offer
*Modern, collaborative office environment
*Monthly profit share bonus scheme
*30 days holiday (including bank holidays)
*Company sick pay
*Free onsite parking
*Employee perks and discounts scheme
*Free lunch every Friday
*Cycle to Work scheme
*Birthday vouchers
*Subsidised workplace massage
*Employee Assistance Programme
This is a fantastic opportunity to join a business that values innovation, teamwork, and high performance, offering genuine scope to make an impact and grow your career.
If you’re a driven account manager with a passion for premium client service and commercial success, we’d love to hear from you.