Full job descriptionGeneral Manager - Residential Development (SW7, London) Temp to Perm
Location: London - SW7 (South Kensington)
Hours: Monday to Friday 9am-5pm
Salary: Circa 80K pro rata
Employment Type: Full-time, Permanent


We are seeking an experienced and highly capable General Manager to oversee the day-to-day operations of a very large premium residential development in SW7, one of London’s most prestigious neighbourhoods within South Kensington. This is a key leadership role responsible for delivering exceptional service standards, operational excellence, and a first-class living environment for residents.
Thisis a temp to perm role.
Key Responsibilities
*Lead all on-site operations across the residential development, ensuring smooth day-to-day management
*Act as the primary point of contact for residents, delivering a high-touch, service-led experience
*Manage and coordinate on-site teams including concierge, maintenance, housekeeping, and security
*Oversee health & safety compliance, statutory obligations, and risk management
*Control operational budgets, service charge expenditure, and supplier contracts
*Build strong relationships with residents, leaseholders, contractors, and stakeholders
*Handle escalated resident issues and ensure timely resolution
*Drive continuous improvement in service delivery, resident satisfaction, and operational efficiency
*Ensure the building and communal areas are maintained to the highest possible standards
*Ensure that resident requests, concerns, and enquiries are addressed effectively and promptly whilst also communicating proactively with residents seeking feedback.
*Ensure good contractor management and accountability for ensuring effectiveness of contractors and delivery of contracted service levels.
*Work with the property manager and portfolio accountant to review expenditure, identify variances and compile SC budgets.
*To be responsible for the management of funds received and petty cash held. All incomes and expenditures are to be documented and accompanied by detailed receipts.
*To be responsible for leading on tender and Section 20 processes supported by the Property Manager and ensure successful and timely completion whilst securing value for money for lessees.
Candidate Requirements
*Proven experience as a General Manager, Estate Manager, or Senior Residential Operations Manager
*Background in high-end residential, luxury hospitality, or premium property management
*Strong leadership and people management skills
*Excellent understanding of building operations, compliance, and facilities management
*Financial acumen with experience managing budgets and service charges
*Exceptional communication and stakeholder management skills
*Calm, professional, and solutions-focused approach under pressure
*IOSH/NEBOSH or relevant health & safety qualification (desirable)
*Excellent verbal and written communication skills.
*Excellent level of business acumen, including a clear grasp of financial models, costing and budgets. Ability to assess, manage and mitigate risk.
*Excellent IT and numeracy skills * Relevant TPI/IWFM qualifications, or willingness and ability to obtain within first year of employment.
*Experience in a supervisory or managerial role in a high-end customer service establishment. * Experience in project management and the ability to deliver within required time scales, to cost and to desired quality.
*Knowledge of relevant Landlord and Tenant Act, RICS and ARMA guidelines, regulations, and procedures. * Practical application and working knowledge of Health and Safety requirements and legislation.
*Demonstrated experience understanding, interpreting, and preparing complex reports and plans (e.g., financial reports, budgeting, works scheduling, workload allocation, performance planning).
*Handle confidential information and provide advice on sensitive matters in a professional manner.
*Working knowledge in building maintenance systems, their lifespan and Capex planning