Full job descriptionJob Title: Lettings Administrator
Location: Islington
Hours: 9am - 5pm
Reports to: Head of Lettings / Directors
Job Overview
We are looking for an organised, proactive and detail-focused Lettings Administrator to support the lettings department with the smooth processing of tenancy applications, compliance checks and day-to-day administration.
The successful candidate will play an important role in ensuring that letting deals progress efficiently from offer agreed through to move-in, while maintaining high standards of compliance, communication and record keeping.
Key Responsibilities
Processing Letting Deals
*Progress agreed lettings from offer stage through to move-in.
*Prepare and issue tenancy documentation, terms of business, tenancy agreements and supporting paperwork.
*Liaise with landlords, tenants, negotiators and property managers to ensure all required information is obtained promptly.
*Update internal systems accurately with tenancy details, rent amounts, move-in dates and applicant information.
*Monitor deal progression and ensure all deadlines are met.
Compliance and Documentation
*Ensure all lettings files are compliant before move-in.
*Carry out Right to Rent checks and ensure appropriate documentation is obtained and recorded.
*Obtain and check references, ID, proof of address and other pre-tenancy documents.
*Ensure landlords and properties meet required compliance standards, including gas safety, EPC, electrical safety and deposit protection requirements.
*Maintain accurate records in line with company procedures and legal requirements.
Pre-Tenancy Checks
*Coordinate pre-tenancy checks before the tenant moves in.
*Confirm rent payments, deposits and initial monies have been received.
*Ensure all required certificates, prescribed information and tenancy documents are completed.
*Liaise with contractors, inventory clerks and property managers where required.
*Arrange move-in appointments and ensure tenants receive all necessary information.
Keys Management
*Manage office key systems and ensure keys are correctly logged in and out.
*Ensure keys are securely stored and clearly labelled.
*Prepare keys for tenant move-ins, contractor access and property visits.
*Maintain accurate key records and report any missing or unreturned keys promptly.
General Administration
*Provide administrative support to the lettings team.
*Respond to emails and telephone enquiries professionally and efficiently.
*Maintain accurate digital and paper filing systems.
*Assist with property listings, tenancy renewals and general lettings administration where required.
*Support the team in delivering a high level of customer service to landlords and tenants.
Skills and Experience Required
*Previous experience in lettings administration, estate agency or property administration preferred.
*Strong organisational skills and attention to detail.
*Good understanding of lettings compliance is desirable.
*Confident communication skills, both written and verbal.
*Ability to manage multiple tasks and work to deadlines.
*Good IT skills and experience using property software would be advantageous.
*Professional, reliable and able to work well as part of a team.
Personal Attributes
*Highly organised and accurate.
*Calm under pressure.
*Proactive and willing to take ownership of tasks.
*Customer-focused and professional.
*Able to work effectively with landlords, tenants, colleagues and contractors.
Benefits
*Competitive salary.
*Supportive office environment.
*Opportunity to develop within a growing lettings department.
*Training and development opportunities.