Full job descriptionSage 200 Support Consultant – Remote Within the UK
£45,000-£55,000
We are seeking an experienced Sage 200 Support Consultant to join a growing software and business solutions team. This position is ideal for a customer-focused professional who enjoys troubleshooting complex issues, providing expert guidance, and building strong client relationships.
As a key member of the support function, you will deliver high-quality assistance to Sage 200 users across a variety of sectors, helping organisations maximise the value of their ERP systems while ensuring an outstanding customer experience.
Key Responsibilities
*Provide timely and effective support for Sage 200-related issues, identifying root causes and implementing appropriate solutions.
*Deliver support via telephone, email, and remote support tools, ensuring clear and professional communication throughout.
*Offer expert advice and best-practice guidance on Sage 200 functionality and associated applications.
*Manage support tickets through to resolution, maintaining accurate records and meeting agreed service levels.
*Document troubleshooting processes, resolutions, and recurring issues to support knowledge sharing and continuous improvement.
*Liaise with internal teams and third-party software vendors where required to resolve technical issues.
*Keep up to date with product developments, software updates, and complementary solutions within the Sage ecosystem.
*Maintain a strong customer service focus, ensuring clients receive a positive and professional experience.
*Support additional consultancy, training, and project-related activities when required.
*Contribute to team performance objectives and service delivery targets.
Skills & Experience
*Proven experience supporting Sage 200 in a customer-facing environment.
*Strong SQL skills, including querying and troubleshooting database-related issues.
*Previous IT support, systems administration, or application support experience.
*Knowledge of Sage add-on solutions such as Sicon, Draycir, or similar third-party applications would be beneficial.
*Excellent communication skills with the ability to engage effectively with users, stakeholders, and colleagues at all levels.
*Strong analytical and problem-solving abilities.
*Self-motivated, organised, and capable of managing a varied workload.
This is an excellent opportunity for a motivated Sage professional to join an established and expanding organisation, working with a broad client base and a supportive team environment. The role offers long-term career development, exposure to a wide range of projects, and the chance to make a meaningful impact on customer success.