Full job descriptionMpeople Recruitment are seeking an experienced Transport Planner on behalf of our reputable client based in Salford.
*Salary: £35,000 per annum
*Hours: 35 hours per week
*Location: Salford
Responsibilities would include:
*Act as the main point of contact for assigned customer accounts.
*Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
*Coordinate with internal departments to ensure the highest standard of service.
*Monitor and maintain service level agreements and client KPIs.
*Proactively communicate with clients regarding shipment status, service changes, or delays.
*Handle customer enquiries, complaints, and escalations professionally and promptly.
*Develop and maintain strong, long-term relationships with both internal and external stakeholders.
*Identify opportunities to improve service quality as well as establish potential for growth.
*Support the onboarding of new clients and ensure a smooth transition.
*Support with customer site visits, teams meetings, and regular communication over the telephone.
The desired candidate would have the following experience, skills and attributes:
*Strong understanding of freight forwarding (knowledge of Road Freight is particularly valued).
*Excellent communication, interpersonal, and problem-solving skills.
*Ability to prioritise tasks and manage time effectively.
*Have a customer-centric mindset with a focus on relationship management.
*Ability to work independently and collaboratively in a team environment.