Full job descriptionCONCIERGE
A key frontline role at a leading real estate company, providing a welcoming first point of contact for residents and guests. Responsibilities include managing front-desk operations, handling inquiries, coordinating services, and ensuring a professional, friendly, and efficient experience. The role operates on a 4-days-on, 4-days-off rota, including weekends, within the residential and commercial property sector, supporting smooth day-to-day operations.

CONCIERGE ROLE:
*Greeting residents, tenants, guests and visitors in a professional and welcoming manner
*Answering phone calls, emails and enquiries promptly and courteously
*Providing accurate information about the property, facilities, services and local area
*Handling resident and tenant requests, complaints and feedback, escalating when necessary
*Monitoring building access and ensuring visitors follow security procedures
*Registering visitors, issuing passes and notifying residents and tenants of arrivals
*Monitoring CCTV, alarms and access control systems where applicable
*Reporting incidents, safety concerns and suspicious activity to management
*Coordinating service requests with maintenance, housekeeping and contractors
*Assisting with move-ins, move-outs and booking of amenities
*Ensuring the lobby and reception area are clean, organised and presentable at all times
*Supporting property events, meetings and resident communications
*Assisting the Property Management team with daily operational tasks
*Enforcing house rules and building policies politely and professionally
CONCIERGE ESSENTIALS:
*Having a minimum of 1 year of experience in a reception role
*Working weekends as required
*Working an 8.00am - 8.00pm shift pattern, 4 days on, 4 days off rota
*Communicating effectively with excellent interpersonal skills
*Delivering stra ong customer service orientation
*Maintaining a professional appearance and demeanour
*Using basic computer skills including email, MS Office and property management systems
*Multitasking and remaining calm under pressure
*Applying good problem-solving and conflict-resolution skills

If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information.

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.