Full job descriptionThe role is 100 % office based and location is around the West Byfleet area. Salary £32-35k
Purpose of the role:
To support the day-to-day coordination and execution of operations
*accurate planning and scheduling of shipments
*clear communication with customers and internal teams
*consistent service delivery aligned to defined processes
This role is focused on hands-on operational execution, supporting the Operational Account Lead and wider operations team to deliver a controlled, high-quality service.
This is a operational role, working within the operations team and supporting:
*daily shipment coordination
*demo movements and returns
*customer updates and communication
The role plays a key part in maintaining accuracy, consistency, and control across all day-to-day operational activity.
Key Duties :
*Ensure full visibility and control across all movements
*Support planning and coordination of:
*shipments
*demo movements
*collections and deliveries
*Assist with:
*scheduling jobs
*allocating resources
*ensuring clear operational instructions
*Create and manage bookings in internal systems
*Update job status in real time
*Maintain accurate records including:
*delivery details
*documentation
*status changes
*Provide updates to customers on:
*delivery timing
*job progress
*status changes
*Support handling of:
*booking confirmations
*general queries
*Escalate issues where required
*Coordinate with:
*transport providers
*warehouse team
*operations colleagues
*Ensure:
*accurate handovers
*clear communication of job requirements
*alignment on priorities
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