Full job descriptionAre you an experienced Field Service Engineer looking for a varied role where no two days are the same? This well-established technology provider supports businesses across a range of sectors, and due to continued growth, they’re looking to recruit a customer-focused Field Service Engineer to join their successful service team.
This is an excellent opportunity for a technically minded engineer with strong fault-finding skills and a passion for delivering exceptional customer service. You’ll be responsible for installing, maintaining and repairing a variety of business-critical technologies while building strong relationships with customers across your designated territory.
What’s in it for you?
*Work hours: 40 hours per week
*Salary: £26,436
*23 days holiday, increasing with length of service and the ability to purchase more
*Birthday off
*Contributory pension scheme
*Enhanced family leave policies
*Sick pay
*Access to an employee assistance programme
*Childcare vouchers
Field Service Engineer Responsibilities:
*Diagnose and repair a wide range of printers, multifunction devices, photocopiers and associated technologies
*Install, configure, and commission new equipment at customer sites
*Carry out maintenance visits to maximise equipment performance and reliability
*Provide guidance and basic training on equipment use when needed
*Manage service calls in line with agreed service level agreements and response targets
*Maintain accurate service records and job reports
*Liaise with the internal service and technical support teams to ensure successful resolution of customer issues
*Manage parts and ensure faulty parts are returned
*Identify potential issues and highlight these to customers and colleagues
*Represent the business professionally and maintain excellent customer relationships
Field Service Engineer Skills and Experience:
*Previous field service engineering experience, with particular experience in supporting printers, multifunctional devices, and scanners
*Experienced in working within a service-led environment to SLA targets
*Demonstrates a good understanding of networking, connectivity and software troubleshooting
*Naturally solutions-focused, with strong fault-finding and diagnostic skills
*Superb organisation skills, able to work independently and manage own workload
*Holds a full UK driving licence