Full job descriptionCall Centre Administrator
Location: Wallington
Salary: Up to £32,000 per annum
Job Type: Full-time, Permanent
Working Hours: Shift-based rota (including weekends)
About the Company
My client is a growing and fast-paced organisation committed to delivering excellent customer service and operational efficiency. We are currently looking for a proactive and organised Call Centre Administrator to support our busy contact centre team in Wallington.
Role Overview
As a Call Centre Administrator, you will play a key role in ensuring the smooth day-to-day running of the call centre. You will provide administrative support, assist with coordination of schedules, and help maintain high standards of customer service.
Key Responsibilities
*Provide administrative support to the call centre team and management
*Manage and update internal systems, databases, and customer records
*Assist with scheduling and rota management for shift patterns
*Monitor call logs and generate performance reports
*Handle inbound queries and support customer service activities when required
*Ensure all documentation is accurate, up to date, and compliant
*Support onboarding and training administration for new starters
*Liaise with internal departments to ensure seamless communication
Requirements
*Previous experience in an administrative or call centre support role
*Strong organisational and multitasking skills
*Excellent communication skills, both written and verbal
*Proficient in Microsoft Office and CRM systems
*Ability to work in a fast-paced environment and meet deadlines
*Strong attention to detail and problem-solving skills
Working Hours
*Shift-based position
*Must be flexible and able to work weekends as part of a rota
What We Offer
*Competitive salary up to £32,000
*Supportive and collaborative working environment
*Opportunity to grow within a developing company
*Ongoing training and development