Full job descriptionAn exciting opportunity has arisen for a Fees Administrator to join a Higher Education organisation based in Central London. This role plays a key part in supporting the finance function through the accurate administration of fees and income, ensuring financial records are maintained correctly and queries are resolved in a timely manner.
Key Responsibilities:*Support the day-to-day administration of fees and income, ensuring records are accurate and up to date
*Manage fee and income enquiries through Salesforce, ensuring cases are logged, tracked, and resolved in line with agreed processes
*Maintain and update student and fee records using SITS, ensuring data accuracy and completeness
*Respond to fee-related queries via phone and email, maintaining clear audit trails
*Assist with reconciling accounts and resolving discrepancies in line with procedures
*Support the allocation of payments and investigation of unmatched transactions
*Liaise with internal teams to resolve queries and ensure income is correctly applied
*Assist with reporting on fees, income, and outstanding balances as required
*Monitor accounts to identify issues or risks and escalate where appropriate
*Contribute to process improvements while ensuring compliance with internal policies and data protection requirements
*Act as a key point of contact for fee-related queries, managing shared inboxes effectively
*Provide wider administrative support to the finance team, including ad hoc duties as required
Ideal Candidate Profile:*Previous experience in a Fees, Income, or Finance Administration role
*Hands-on experience using Salesforce, specifically for enquiry or case management
*Experience using SITS to manage student or fee-related records
*Experience working in a busy, high-volume environment
*Strong attention to detail with the ability to maintain accurate records
*Confident communicator, comfortable dealing with internal and external stakeholders
*Experience reconciling accounts and resolving queries
*Well organised, able to prioritise workloads and meet deadlines
*Proficient in Excel and finance systems
*Immediately available
Location: Central London
Working Pattern: Hybrid
Hours: 35 hours per week
Length: 4-month contract
Start Date: 6th July
Rate: £17 per hour