Full job description Customer Service Advisor – Environment & Neighbourhood Contact Centre
Wembley (Hybrid after training) | Full-Time | Immediate Start
Pay Rate:
*£17.33 per hour (PAYE)
*£22.82 per hour (Umbrella / LTD)
Ready to kick-start your career?
We’re offering an exciting opportunity to join a fast-paced, supportive contact centre team within Environment & Neighbourhood services—ideal for graduates, college leavers, or anyone eager to begin a career in customer service.
No prior call centre experience? No problem. We’re looking for enthusiastic individuals who are ready to learn, grow, and become exceptional customer service professionals.
? The Role
As a Customer Service Advisor, you’ll be the first point of contact for residents, delivering excellent service and resolving enquiries with confidence and care.
What you’ll be doing:
*Answering incoming customer calls across multiple service areas, including:
*Recycling & Waste
*Pest Control
*Street Maintenance
*And more…

*Providing accurate information and resolving enquiries efficiently
*Updating multiple IT systems in real time
*Always keeping the customer at the heart of everything you do
What We’re Looking For
We care more about your attitude than your experience!
A confident and clear telephone manner

Strong communication and listening skills

Quick learner with the ability to navigate multiple IT systems

Positive, team-oriented mindset

A passion for helping people
Bonus (not essential):
*Customer service experience
*Knowledge of Brent’s streets and local area
Perfect for Graduates
We actively welcome university and college graduates—many of our team joined straight from studies and have built long-term careers with us.
If you’re a "blank canvas" with enthusiasm and willingness to learn, we’ll give you the tools to shine
Working Pattern
*Full-time only (Monday to Friday)
*Hours: 08:50am – 17:03pm
*Based initially full-time in the Wembley Civic Centre for training (first 3 months)
*After training: Hybrid working (2 days from home, office attendance Tues–Thurs)
Contract Details
*Ongoing temporary assignment with strong potential to become long-term / permanent
*We’re looking for candidates who want to grow with us
Requirements
*Must pass a standard DBS check
*Available to start immediately
Recruitment Process
*CV review
*Stage 1: 10-minute telephone interview
*Stage 2: 1-hour face-to-face assessment (Wembley Civic Centre)
*Stage 3: Final panel interview
*Offer
Why Join Us?
*Friendly, supportive team environment
*Excellent training and development
*Real opportunity for long-term career progression
*Gain valuable public sector experience
Apply now and start your journey in customer service with a team that invests in your future!