Full job descriptionOperations Manager
Bury St Edmunds
Full-time, Permanent
£45,000 per annum

We are recruiting for an experienced Operations Manager on behalf of our client. This role is responsible for overseeing the day-to-day operational management of a busy, customer-focused environment, ensuring efficient performance across all departments.
This is a full-time, permanent onsite position. Weekend and Bank Holiday working is required.

Key Responsibilities
*Take full responsibility for the day-to-day running of the operation
*Lead, manage, and support all staff, including supervisory and management team members
*Work closely with senior leadership to drive overall business performance and profitability
*Implement business strategies, ensuring compliance with all internal policies and procedures
*Deliver against financial and operational targets set by senior management
*Provide operational cover where required, including hands-on leadership support
*Support incident management and ensure appropriate response procedures are followed
*Oversee recruitment, onboarding, training, performance management, and disciplinary processes in partnership with HR
*Ensure compliance with all health and safety regulations and operational standards
*Identify and implement cost control measures and efficiencies
*Coordinate with external contractors and suppliers to support operational needs
*Oversee daily financial processes, including monitoring and control procedures
*Manage customer feedback and complaints, implementing improvements where needed

Requirements
*Proven experience in an operational management or senior leadership role
*Strong experience managing teams within a fast-paced, customer-facing environment
*Ability to lead, motivate, and develop teams effectively
*Strong IT skills, including Microsoft Office
*Good understanding of health and safety legislation and compliance
*Excellent communication and interpersonal skills
*Strong organisational skills with the ability to multitask and prioritise workload


If you are interested in this role please apply with a current CV or alternatively, contact the office on for more information, asking for Janine or Scarlett.