Full job descriptionMetering and Billing Adviser
Are you someone who loves to think beyond the obvious and solve problems in smart, creative ways? We’re looking for enthusiastic team players who can use their initiative, tackle challenges head-on, and deliver brilliant outcomes for our customers.
Join our Billing team, where you’ll help manage the full billing cycle — from resolving suspended accounts to ensuring accurate, timely bills every time. You’ll keep clear records, follow our processes, and provide excellent customer service with every interaction.
If you’ve got strong attention to detail, confidence using multiple systems, and experience supporting customers, you’ll fit right in. You’ll also be comfortable speaking with customers to keep them updated and drive their queries through to resolution.
What’s in it for you
*Starting salary £25,887, rising to £26,500 after training
*Hybrid working (3 days office, 2 days home)
*Monday – Friday, 9–5; no evenings or weekends
*10% bonus, attractive pension, 31 days holiday + 6 bank holidays
*Free gym, subsidised canteen, employee discounts
You’ll be joining one of the UK’s largest water retailers, in a fast-paced, supportive environment where no two days are the same. If you want to grow your career and make a real impact, we’d love to hear from you.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ’Apply’ button at the bottom of this page, and send us a copy of your CV. The deadline to apply for this role is Friday 3 July 2026 at 5pm.
A Disability Confident Committed employer
If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.