Full job descriptionAn experienced Claims Handler/Insurance professional with a Supervisory/Management background is required to join a leading Global Loss Adjusters providing Loss Adjusting, Claims and Risk Management Services with a focus on Speciality Markets and Complex Commercial where you will oversee a team of specialist claims handlers.
You will provide Management support ensuring the success of the team.
Key responsibilities:
*Provide management support to a team of claims handlers
*Lead and manage the team to ensure they are providing an exceptional customer service within SLA’s
*Oversee and monitor the lifecycle of the teams claims handling
*Manage the team workload as well as holidays/absences
*Carry out 1:1 meetings and complete appraisals
*Identify training needs and implement necessary training as required
*Handle complaint calls received by the team
*Motivate the team ensuring targets and personal goals are achieved
About you:
*Proven experience as a Team Leader or Supervisor
*Strong Management skills
*Insurance Claims background/experience
*Excellent communication skills, being able to communicate clearly in a structured manner to individuals and a team
*Decision making skills
*Enjoy working in a fast-pace, pressured environment
*Good working knowledge of Word and Excel
*Industry qualifications or working towards
Salary and Benefits:
This is a full-time, permanent role Monday to Friday 9am-5pm, Office based, in addition to a competitive annual basic salary you will also receive an excellent benefits package including private healthcare scheme, pension, life assurance and health insurance, 25 days holiday plus bank holidays