Full job descriptionWe’re looking for a driven and customer-focused Internal Account Manager to join our Bolton team.
As the primary commercial contact for a portfolio of 70+ customers, you’ll build strong relationships, ensure service excellence, and drive growth.
With a commission and Bonus scheme worth up to 40% of your salary, this is a fantastic opportunity to be rewarded for making a real impact.
If you enjoy building strong client relationships, spotting opportunities, and working towards clear targets, this role is for you.

About the RoleWhat You’ll Do
*Managing day-to-day customer experience and resolving issues promptly.
*Building strong relationships and maintaining regular communication.
*Coordinating with internal teams (Customer Services, Sales, Operations, Finance) to provide consistent support.
*Reviewing performance against contracts and service levels, recommending improvements to profitability and efficiency.
*Delivering agreed commercial targets (CNR, Cash, Volume & EBIT) and maintaining an annual Sales Plan.
*Promoting the full Whistl service offering to customers.
*Supporting contract negotiations, pricing reviews, and renewals.
*Maintaining accurate customer data in CRM and preparing activity/forecast reports.
*Staying up to date on Whistl products, industry trends, and market developments.
*Supporting wider business projects alongside the Internal Sales Manager and Sales Director.


We welcome applications for this Internal Account Manager role from candidates with any of the following skills: new business, customer retention, stakeholder management, customer account management, and customer support.

Benefits*Annual leave enhanced with long service.
*Company Pension
*Long service rewards: both financial and leave-based.
*Health cash plan.
*Life assurance scheme.
*Critical Illness cover
*Access to our prestige benefits and rewards portal.
*Career development opportunities.
*Access to a well-established Employee Assistance Programme provider.
*And other excellent benefits you’d expect from a market leader.

RequirementsSkills & Experience:
*Strong verbal and written communication skills; able to adapt to various audiences.
*Confident in managing multiple priorities and working to deadlines.
*Proven ability to work collaboratively across departments.
*High attention to detail with excellent organisational skills.
*Comfortable using CRM systems and creating reports.
*Experience in account management, customer service, or similar client-facing roles is desirable.
Education:
*A-Level (or Level 3 qualification) or equivalent work experience.
Additional Info:
Hours: Monday to Friday, 37.5 hours per week (9:00 am – 5:30 pm).
Location: Based at Whistl - Astley Business Park, with hybrid working opportunities available after successful completion of probation.
Travel & Communication: Occasional travel required, with regular phone and face-to-face interaction with customers.