Full job descriptionAre you an experienced Front Office professional who enjoys delivering exceptional guest experiences and leading by example?
Our client is looking for an Assistant Reception Manager to support the smooth day to day running of their Front Office operation. This is an excellent opportunity for someone who thrives in a customer-focused environment and is looking to take the next step in their career.
Working closely with the Reception Manager, you’ll help lead and develop the team, ensuring every guest receives a warm welcome and a memorable stay. You’ll also take ownership of the department when the Reception Manager is absent, maintaining high standards and ensuring an efficient and commercially focused operation.
This is a full-time, role working 40 hours per week across five days out of seven. Flexibility is required, as the shift pattern includes early, mid and late shifts, with the earliest start at 7am and the latest finish at 10pm.
Responsibilities:
*Support the day to day management of the Reception team and provide leadership in the absence of the Reception Manager.
*Deliver outstanding customer service and ensure guest enquiries are handled promptly and professionally.
*Create a positive and supportive working environment that encourages teamwork and high performance.
*Monitor business levels, VIP arrivals and any special guest requirements to ensure expectations are exceeded.
*Assist with staff recruitment, induction and ongoing training.
*Prepare and manage rotas and time and attendance records in line with business demands.
*Ensure all financial transactions, charges and supporting documentation are completed accurately.
*Promote upselling opportunities and encourage the team to maximise revenue where appropriate.
*Maintain compliance with company procedures and all relevant health and safety and employment legislation.
*Lead team briefings and attend meetings as required.
*Support the continuous coaching and development of colleagues.
*Ensure departmental procedures and standards are consistently followed.
Who They’re Looking For:
*Experience in a Front Office, Reception or similar customer-facing role.
*Confident leading by example in a hands-on role.
*Strong customer service skills with a focus on guest experience.
*Calm and organised in a busy, fast-paced environment.
*Good problem-solving skills and able to handle guest queries effectively.
*Commercial awareness with an understanding of revenue opportunities.
*Committed to maintaining high standards and supporting others.
Benefits:
*Staff, friends and family rates.
*28 days holiday.
*Wellbeing & retail discount platforms.
*Free car parking.
*Free meals on duty.
*Training and development.
*Long service awards.
If you have previous experience within Front Office operations and enjoy creating outstanding guest experiences while supporting and developing a successful team, we’d love to hear from you.