Full job descriptionJob Title: Customer Success Manager
Salary: £45,000 - £55,000 base + £75,000 OTE
Location: UK Remote / Home Based
Work Type: Permanent

Role:
WeDo is partnering with one of the UK’s most respected Microsoft Partners to find a Customer Success Manager to join their growing commercial team.
This is not a traditional Customer Success role focused on support tickets, renewals or adoption metrics.

Instead, this is a strategic customer growth role where you will work closely with existing customers to understand their business objectives, identify opportunities, and help them maximise the value they receive from technology investments.

The business has established itself as a leading Microsoft Partner with expertise across Azure, Microsoft Cloud, Modern Workplace, Dynamics 365, Managed Services and Professional Services. They have built an outstanding reputation through customer outcomes, service excellence and long term relationships rather than competing on price.

With continued growth across the business, they are investing heavily in their Customer Success function and are looking for people who enjoy building relationships, solving business challenges and helping customers achieve their goals.

Responsibilities:
• Manage and develop a portfolio of existing customer accounts
• Build trusted relationships with key stakeholders across customer organisations
• Understand customer objectives, challenges and future plans
• Identify opportunities to expand services and deliver additional value
• Work closely with technical and delivery teams to create customer solutions
• Conduct regular customer reviews and strategic account planning sessions
• Support customer retention, satisfaction and long term success
• Maintain a healthy pipeline of opportunities and accurately forecast growth
• Ensure smooth collaboration between customers and internal teams
• Contribute towards account growth and commercial objectives

Required Skills:
• Experience in Account Management, Customer Success, Client Management or Account Development roles
• Experience working within Managed Services, IT Services, Technology Consulting, Cloud Services or the Microsoft ecosystem
• Strong stakeholder management and relationship building skills
• Experience identifying and developing opportunities within existing customer accounts
• Commercial awareness with the ability to understand business challenges
• Experience working with senior stakeholders and decision makers
• Strong communication and presentation skills
• Organised and proactive approach to account management
• Experience working with CRM systems and account planning processes

Why Should I Apply?
This is an opportunity to join a business that has achieved something very few technology providers can claim.

You will be joining a business that genuinely invests in its people, offers clear progression opportunities and gives employees the chance to share in the success of the company through its employee ownership scheme.

Most importantly, this role offers the opportunity to move away from transactional selling and into a consultative environment where customer outcomes come first. You will work alongside highly capable technical teams, engage with interesting customers and play a key role in helping organisations achieve meaningful transformation.

If you enjoy building relationships, creating value and growing accounts through trust and expertise, this is an opportunity worth exploring.

Interested?
Apply for the role today or send your CV to