Full job descriptionParts AdvisorSalary: £28,000–£34,000 + Bonus
Location: Eastbourne
Role Overview
We are seeking an experienced and customer-focused Parts Advisor to join a busy automotive parts department. The successful candidate will be responsible for supplying vehicle parts and accessories to both internal workshop customers and external retail/trade customers, ensuring high levels of service, stock accuracy, and departmental profitability.
This role would suit an experienced Parts Advisor looking to develop their career within a professional dealership environment.
Key ResponsibilitiesParts Sales & Customer Service
*Identify and supply vehicle parts accurately and efficiently.
*Handle customer enquiries by phone, email, and face-to-face.
*Develop relationships with retail and trade customers.
*Promote parts, accessories, and manufacturer products.
*Process customer orders and quotations.
Workshop Support
*Supply parts to technicians and service departments promptly.
*Ensure workshop jobs are supported with correct parts availability.
*Liaise with Service Advisors and Workshop Controllers regarding parts requirements.
*Assist in reducing vehicle downtime through effective parts management.
Stock Control
*Maintain accurate stock levels and inventory records.
*Receive, check, and book in deliveries.
*Manage returns, warranty parts, and stock discrepancies.
*Participate in stock counts and audits.
*Monitor fast-moving and obsolete stock.
Administration
*Process invoices, credits, and purchase orders.
*Maintain accurate parts records using dealer management systems.
*Ensure all transactions comply with company procedures.
*Support departmental reporting and documentation.
Commercial Performance
*Achieve parts sales targets and departmental objectives.
*Identify opportunities to increase revenue and customer retention.
*Support promotional activities and manufacturer campaigns.
*Contribute to overall department profitability.