Full job descriptionMaster Technician / Workshop Controller
Salary: £55,000–£60,000 Basic
Hours: Monday–Friday
Fleet Size: Approximately 70 Vehicles
Location: Swanmore
Role OverviewWe are seeking a highly skilled and experienced Master Technician / Workshop Controller to take responsibility for the maintenance, repair, compliance, and operational readiness of a fleet of approximately 70 vehicles. This is a hands-on leadership role combining advanced diagnostic expertise with workshop management responsibilities.
The successful candidate will oversee all workshop activities, ensure maximum vehicle availability, maintain compliance standards, and lead the day-to-day operation of the fleet maintenance function.
Key ResponsibilitiesWorkshop Management*Manage the daily operation of the workshop and fleet maintenance programme.
*Plan, schedule, and prioritise all servicing, repairs, inspections, and MOT preparation.
*Allocate work effectively to technicians and monitor progress.
*Ensure all repairs are completed safely, efficiently, and to manufacturer standards.
*Minimise vehicle downtime and maximise fleet availability.
Master Technician Duties*Diagnose and rectify complex mechanical, electrical, and diagnostic faults.
*Provide technical support and guidance to workshop staff.
*Conduct final quality-control inspections on completed work.
*Stay current with vehicle technology, manufacturer updates, and industry best practice.
*Undertake advanced fault-finding across a mixed vehicle fleet.
Fleet Compliance & Maintenance*Ensure all vehicles meet legal, safety, and operational requirements.
*Maintain accurate maintenance, inspection, and compliance records.
*Oversee MOT scheduling, servicing intervals, and defect management.
*Monitor vehicle condition and recommend replacement or refurbishment where appropriate.
*Ensure compliance with Health & Safety legislation and company policies.
Leadership & Team Development*Lead, mentor, and develop workshop personnel.
*Conduct performance reviews and identify training requirements.
*Promote a culture of accountability, safety, and continuous improvement.
*Support recruitment and onboarding of technical staff when required.
Budget & Cost Control*Manage workshop expenditure and maintenance budgets.
*Control parts purchasing and inventory levels.
*Negotiate with suppliers and external repair providers.
*Monitor maintenance costs and identify opportunities for savings.
*Deliver cost-effective fleet maintenance without compromising quality or safety.
Candidate RequirementsEssential*Qualified Master Technician, Senior Technician, Workshop Controller, or Fleet Engineering Supervisor.
*Level 3 NVQ, City & Guilds, or equivalent qualification in Vehicle Maintenance and Repair.
*Extensive experience in diagnostics, fault-finding, and vehicle repair.
*Strong workshop management and leadership experience.
*Excellent planning, organisational, and communication skills.
*Experience managing fleet maintenance operations.
*Full UK Driving Licence.
Desirable*IRTEC accreditation.
*HGV, LCV, or mixed fleet experience.
*Transport compliance knowledge.
*IOSH or Health & Safety qualification.
*Experience with fleet management software and workshop management systems.
Key Performance Indicators (KPIs)*Fleet Availability
*Vehicle Downtime Reduction
*First-Time Fix Rate
*Workshop Productivity & Efficiency
*Maintenance Cost Control
*MOT Pass Rate
*Compliance & Audit Performance
*Health & Safety Compliance
*Team Performance & Development
Benefits*£55,000–£60,000 Basic Salary
*Monday–Friday Working Pattern
*Company Pension
*Training & Professional Development
*Modern Workshop Facilities
*Career Progression Opportunities
*Company Vehicle (where applicable)