Full job descriptionUrgent Contract AI Service Designer (2B) - Active Security Cleared
Role PurposeThe AI Service Designer is responsible for designing end-to-end services that leverage data, AI, and automation to improve outcomes for consumers, and market participants. The role focuses on understanding user and organisational needs, shaping AI-enabled services, and ensuring solutions are usable, ethical, and aligned to Ofgem’s Responsible AI and Digital strategies.


Key Responsibilities*Lead the design of AI-enabled services from discovery through to live, ensuring they meet user needs and business outcomes
*Map current and future service journeys, identifying opportunities to embed AI, automation, and data-driven decision-making
*Conduct user research and translate insights into service designs, prototypes, and design artefacts
*Identify where AI can improve service efficiency, quality, or customer experience
*Work with data scientists, engineers, and product teams to embed AI solutions into operational services
*Embed Responsible AI principles including fairness, transparency, and accountability into service design
*Collaborate within multidisciplinary teams and support agile delivery
*Define service performance metrics and continuously improve services using data and feedback
Essential Skills & Experience*Strong experience designing end-to-end services in complex organisations
*Skilled in service design methods such as journey mapping and service blueprints
*Understanding of AI, data, and automation capabilities and limitations
*Strong stakeholder engagement and communication skills
*Experience working in agile, multidisciplinary environments
*Understanding of Responsible AI and ethical considerations
Desirable Skills*Experience with generative AI or Copilot-style tools
*Public sector or regulatory experience
*Knowledge of accessibility and inclusive design
*Experience with service performance measurement
Behaviours*User-focused and outcome-driven
*Collaborative and inclusive
*Evidence-based and analytical
*Adaptable in emerging technology environments
*Committed to Responsible AI principles


Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates