Full job description

Looking for an opportunity to join a friendly team and use your skills as a Housing Officer?


We are looking for new colleagues to join our Housing team in London and Hertfordshire, to make sure our customers receive a professional and high quality service.


In this busy role you’ll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.


You’ll manage your own caseload and build effective working relationships with external agencies.


As a Housing Officer at SNG you’ll make a big difference to people’s lives within an experienced, supportive and supported team.


What you’ll need:
*The ability to proactively manage a complex caseload
*Strong communication skills with previous experience of working with customers in a demanding environment.
*Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
*Previous experience, or a knowledge of delivering housing management services
*Experience of using computer systems, for example Microsoft Office
*The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies


What you need to know:
*You will be joining our team in London based in the Wembley office
*You’ll be covering our properties in West London, East London, Central London and Hertfordshire
*The role is permanent, and you’ll be working full time (37 hours a week)
*As you will out be visiting our customers you’ll need a full UK driving licence and a car


If you are a looking for a demanding and interesting new role where you’ll work collaboratively to make a real difference to our communities, we would like to hear from you.