Full job descriptionE-commerce | Order Processing | Customer Service | Linnworks | Operations
The Opportunity
An established and growing e-commerce business based in Lincolnshire is looking to recruit an E-commerce Customer Experience Executive to support its day to day operations.
This is a process driven role, focused on the accurate handling of online orders, customer queries, and operational workflows.
The position will suit someone highly organised, methodical, and detail-focused, who enjoys working in a structured environment and takes pride in getting things right first time.
Key Responsibilities
*Process and manage high volumes of online orders via Linnworks and internal systems
*Monitor and track order status, stock levels, and fulfilment progress
*Ensure accurate and timely order processing across multiple sales channels
*Handle customer service enquiries via email and inbound telephone calls
*Provide clear and professional updates relating to orders, deliveries and returns
*Resolve order queries and customer issues efficiently and accurately
*Liaise with couriers, suppliers and internal teams to ensure smooth order fulfilment
*Maintain high standards of data accuracy and system input at all times
*Support continuous improvements across e-commerce operations and processes
Skills & Experience
*Experience within e-commerce, order processing, customer service or sales support
*Strong administrative and organisational skills
*High attention to detail and accuracy
*Experience handling online orders and processing systems
*Confident communication skills across email and telephone
*Ability to manage workload in a fast-paced, process-driven environment
*Experience with Linnworks or similar e-commerce platforms is highly desirable
The Person
*Methodical, structured and process-led
*Takes accountability for their work and follows tasks through to completion
*Calm under pressure with the ability to prioritise workload effectively
*Professional, reliable and consistent
*A team player with a positive and practical approach
Why Apply?
*Join a well established Lincolnshire-based e-commerce business
*Stable, structured role with clear responsibilities
*Supportive working environment
*Opportunity to develop within e-commerce operations