Full job descriptionJob Title: Customer Service Administrator
Location: Ilminster, Somerset
Salary: Dependant on experience (to be discussed at application)
Job Type: Full-time, Permanent
Hours: 9-5 (Mon-Thurs), 9-4.30 (Fri)
What’s on Offer:
*Opportunity to join a stable and growing business
*Supportive team environment with a strong focus on collaboration
*Varied role with scope to develop your skills
*Competitive salary and benefits package including 25 days plus Bank Holidays and free parking
We are currently supporting a well-established and growing manufacturer to recruit a Customer Service Administrator. This is an exciting opportunity to join a customer focused organisation where service quality and continuous improvement are at the heart of everything they do.


The Role
As Customer Service Administrator, you will play a key role in delivering a high-quality warranty service, ensuring customers receive a seamless and efficient experience. Acting as a central point of contact, you will manage warranty claims, coordinate service activity, and support internal teams in maintaining strong customer relationships.
This is a varied and fast-paced role, ideal for someone who thrives in a busy environment and enjoys problem-solving, organisation, and customer interaction.


Key Responsibilities
*Respond to warranty claims via phone and email in a timely and professional manner
*Log all communications and maintain accurate records using the CRM system
*Coordinate the dispatch of replacement parts and raise associated orders
*Arrange collections of faulty components in line with company procedures
*Authorise and organise service callouts in accordance with warranty terms
*Process invoices and manage documentation related to service visits
*Analyse service reports to identify recurring issues and opportunities for improvement
*Build and maintain effective relationships with external service partners


About You
We’re looking for an organised and proactive individual with excellent communication skills and a strong customer service mindset.
*Experience working in a fast-paced, customer-focused environment
*Proven ability to manage a varied workload and prioritise tasks effectively
*Strong administrative and organisational skills
*Good IT skills, including Microsoft Office
*Solid communication skills, both written and verbal


Next Steps...To apply for this role please do so online or email your CV to . If you would like to discuss the opportunity prior to application, please contact Vicky on .




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