Full job descriptionOffice & Operations Management*Manage the day-to-day administration and operation of the business.
*Maintain the Business Management System with exceptional attention to detail.
*Coordinate daily schedules and dispatch cleaning teams efficiently.
*Ensure customer records, filing, correspondence, and office systems are maintained accurately.
*Manage office supplies, equipment, stock, and laundry requirements.
*Ensure compliance with GDPR, Health & Safety, and company procedures.
Customer Service & Sales*Handle incoming customer enquiries professionally and courteously.
*Manage scheduling requests, service changes, and customer feedback.
*Resolve complaints promptly and effectively.
*Support new customer acquisition by booking quotations and cleaning appointments.
*Deliver excellent customer service to maintain high levels of satisfaction and retention.
Payroll & Finance Administration*Prepare payroll information and process monthly payroll requirements.
*Support credit control activities and monitor outstanding payments.
*Process customer payments and prepare banking.
*Maintain payroll records and associated HMRC documentation.
Human Resources Support*Assist with recruitment, onboarding, and employee administration.
*Coordinate holiday and absence records.
*Support staff training and development programmes.
*Maintain employee records, driving licence checks, MOT and insurance documentation.
*Promote staff engagement and retention initiatives.
Leadership & Business Support*Provide cover for the Business Owner during periods of absence.
*Support and train office staff where required.
*Contribute positively to the overall success and growth of the business.
About YouTo succeed in this role, you will have:
*Previous office management, administration, or operations experience.
*Excellent organisational and time-management skills.
*Strong communication and interpersonal abilities.
*A professional and confident telephone manner.
*Good IT and administrative skills.
*High levels of accuracy and attention to detail.
*The ability to multitask and prioritise effectively.
*A positive, flexible, and team-oriented approach.