Scheduling Team Lead
other jobs Kingdom People
Added before 2 Days
- England,Yorkshire and The Humber,West Yorkshire,Huddersfield
- Full Time, Permanent
- £35,000 - £38,000 per annum
Job Description:
Full job descriptionJob Title: Scheduling Team Leader
Salary: Up to £38,000
Location: Huddersfield
Our client is currently looking to add an additional experienced team leader due to continued growth. An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs.
Duties:
*Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s & SLA’s
*Carry out daily meetings with the team to discuss stats and workload
*Provide daily statistical updates to the business including productivity and backlog
*Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issues
*Prep for and attend monthly planning meetings with ROMs and Operations Manager
*Monitor and manage team telephone stats
*Critique and coach team on call quality
*Monitor, manage and critique scheduling planning to ensure maximum productivity
*Monitor and manage the team HELD jobs
*Effectively control team overtime budget
*Carry out monthly one to ones
*Recruitment and training of new staff
*Disciplinary, performance & absence management of S&R Schedulers
*Point of escalation for complaints
*One on One coaching of the team
*Ongoing team development
Skills / Ability:
*Ability to multi-task and remain calm under pressure
*Ability to identify areas of improvement and implement
*Ability to use own initiative and make considered decisions
*Ability to communicate at all levels
*Ability to flex own management style to support all team members
INDAB
Salary: Up to £38,000
Location: Huddersfield
Our client is currently looking to add an additional experienced team leader due to continued growth. An excellent opportunity to lead, coach and motivate a team of 8 overseeing all scheduling of new customer installation and annual maintenance and repairs.
Duties:
*Ensure team productivity to hit daily, weekly, monthly business targets, ensuring the Schedulers adhere to agreed KPI’s & SLA’s
*Carry out daily meetings with the team to discuss stats and workload
*Provide daily statistical updates to the business including productivity and backlog
*Attend a daily call with scheduler, Regional Operations Manager and Operations Manager to discuss day/day+1 shifts and issues
*Prep for and attend monthly planning meetings with ROMs and Operations Manager
*Monitor and manage team telephone stats
*Critique and coach team on call quality
*Monitor, manage and critique scheduling planning to ensure maximum productivity
*Monitor and manage the team HELD jobs
*Effectively control team overtime budget
*Carry out monthly one to ones
*Recruitment and training of new staff
*Disciplinary, performance & absence management of S&R Schedulers
*Point of escalation for complaints
*One on One coaching of the team
*Ongoing team development
Skills / Ability:
*Ability to multi-task and remain calm under pressure
*Ability to identify areas of improvement and implement
*Ability to use own initiative and make considered decisions
*Ability to communicate at all levels
*Ability to flex own management style to support all team members
INDAB
Job number 3869192
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Company Details:
Kingdom People
Company size: 250–499 employees
Industry: Recruitment Consultancy
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