Full job descriptionWe are seeking a motivated Helpdesk Advisor to join a temporary role in the energy & natural resources sector. This position involves providing exceptional customer service and resolving inquiries efficiently in a fast-paced environment.
Client Details
This role is with a respected organisation who are a leader in their sector. The company is focused on meeting customer needs through efficient service delivery and operational excellence.
Description
*Respond promptly to customer inquiries via phone, email, and other communication channels.
*Schedule and manage appointments for customer service operations.
*Communicate with customers to confirm and update bookings.
*Coordinate with internal teams to ensure timely service delivery.
*Maintain accurate records of schedules and customer interactions.
*Respond to scheduling queries and resolve any issues promptly.
*Optimise scheduling to maximise operational efficiency.
*Ensure compliance with company policies and industry standards.
*Provide administrative support to the customer service department as needed.
Profile
A successful Helpdesk Advisor should have:
*Previous experience in customer service or a related role.
*Strong communication and interpersonal skills.
*The ability to manage multiple tasks and prioritise effectively.
*A proactive and solution-focused approach to problem-solving.
*Proficiency in using customer service software and tools.
*Attention to detail and accuracy in handling customer information.
Job Offer
*3 month temporary opportunity with the possibility of going perm
*Weekly pay
*Free on-site parking
*Immediate start