Full job descriptionThe role of a Customer Support Agent involves providing exceptional service to customers within the financial services industry. This position is based in Southampton and requires a focus on resolving customer queries efficiently and professionally.
Client Details
Our client is based in Southampton, and due to a busy period and various ongoing projects, the customer service team is looking for additional support.
Description
*Respond promptly to customer inquiries via phone, email, or live chat.
*Provide accurate information about financial products and services.
*Resolve customer issues efficiently, ensuring a positive experience.
*Escalate complex queries to appropriate departments when necessary.
*Maintain up-to-date knowledge of company policies and procedures.
*Document customer interactions accurately in the system.
*Identify opportunities to improve customer service processes.
*Collaborate with team members to meet departmental goals.
Profile
A successful Customer Support Agent should have:
*Excellent communication skills, both verbal and written.
*Strong problem-solving abilities with attention to detail.
*Proficiency in using customer service software and tools.
*A customer-focused mindset and a professional attitude.
*Ability to manage multiple tasks and work under pressure.
Job Offer
*Competitive salary ranging from £26,000 to £29,000 per annum.
*Permanent position with opportunities for career development.
*Supportive work environment in Southampton.
*Comprehensive training and resources to help you succeed.
If you are passionate about customer service and eager to grow your career, apply today!