Full job description Senior Sales Administrator
Remote/ Huddersfield based
Occasional requirement to attend the office)
£25,000 - £32,000 Per Annum
We are recruiting a Senior Sales Administrator for our Client a well-established family owned business in Huddersfield West Yorkshire.
The suitable candidate will ideally have 4-5 years-experience in a similar role – ideally with experience in a parts, engineering or plumbing base background. This role is due to growth within the business and has scope for development. Working as part of a small and friendly team this role will suit someone who thrives in a busy, varied environment as there are multiple facets to the role.
Responsibilities and tasks will include the following:
* Managing incoming customer enquiries via phone and email
* Providing product advice and guidance to customers
* Supporting the sales process from enquiry through to order completion
* Promoting and selling the company’s range of heating and wellness products
* Identifying the right products for customer requirements and upselling where appropriate
* Maintaining CRM systems, customer records and sales pipelines
* Processing quotations, orders and sales administration accurately
* Building strong relationships with customers and providing excellent service throughout the buying process
* Assisting with improving and optimising product ranges online
* Adding and maintaining products on the website (Magento), including descriptions, images and pricing
* Liaising with warehouses and shipping providers to manage deliveries, including international shipments
* Checking supplier invoices and identifying discrepancies
* Managing stock levels and placing orders with manufacturers
* Monitoring competitor pricing and market trends
* Supporting website content including blogs and product information
Skills & Experience:
* Experience in sales support, internal sales, customer account management or product support
* Experience supporting customers purchasing physical products rather than services
* Confident handling customer enquiries and supporting the sales process from enquiry through to order completion
* Strong administration skills with excellent attention to detail
* Experience maintaining CRM systems and managing customer records
* Comfortable working with quotations, orders, pricing and sales administration
* Able to manage multiple priorities and work independently
* Strong customer service and communication skills
* Good commercial awareness and a proactive approach
* Comfortable working within a small business environment where responsibilities are varied
* Comfortable working in a home-based environment
* High attention to detail and strong administrative skills
* Good level of numeracy and written English
* Confident using Microsoft Outlook and Excel
* Experience with CRM/ERP systems
* Experience managing website content (Magento or similar platforms desirable)
Mpeople Recruitment are working on a behalf of our Client in the capacity of a Recruitment Agency. We cannot respond to all applications, therefore should you not receive a response within 5 business days, please consider your application has been unsuccessful.