Full job descriptionFife | Hybrid Working | Temporary Contract
We’re supporting a well-established organisation in the appointment of a Customer Service Advisor to join their busy team on a temporary contract.
This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment and takes pride in delivering a high level of customer service.
You’ll be the first point of contact for customers, handling a variety of enquiries while ensuring a positive customer experience throughout every interaction.


Key responsibilities:

*Responding to customer enquiries via telephone, email and online channels

*Providing accurate information and resolving customer issues efficiently

*Updating internal systems and maintaining accurate records

*Escalating more complex enquiries where appropriate

*Working collaboratively with internal departments to ensure timely resolutions

*Managing customer expectations and delivering excellent service throughout



We’re keen to speak with individuals who can demonstrate:

*Previous customer service, contact centre or administration experience

*Excellent communication skills, both written and verbal

*Strong organisational and multitasking abilities

*A calm, professional and empathetic approach

*Confidence using multiple systems and technology platforms

*The ability to work effectively both independently and as part of a team

This is a fantastic opportunity for someone who genuinely enjoys helping others and can deliver a positive customer experience in a busy environment.
Interested? Get in touch for a confidential discussion.