Full job descriptionTransport Operations SpecialistSalford
£35,000 per annum
35 hours per week
Mpeople Recruitment are pleased to be partnering with a well-established client in Salford to recruit a Transport Operations Specialist.
This role is ideal for someone with experience in transport or logistics who enjoys managing customer relationships and coordinating day-to-day transport operations within a fast-paced environment.
Key Responsibilities:*Act as a primary contact for designated client accounts
*Manage bookings and customer requests, including quotations, tracking, and updates
*Work closely with internal teams to ensure smooth and efficient service delivery
*Monitor performance against service levels and key client KPIs
*Keep customers informed of any changes, delays, or updates to shipments
*Handle enquiries, issues, and escalations in a timely and professional manner
*Build and maintain strong working relationships with clients and colleagues
*Identify opportunities to enhance service delivery and support business growth
*Assist with onboarding new customers and ensuring a seamless setup
*Support client meetings, site visits, and regular communication channels
Skills & Experience:*Solid understanding of freight forwarding (road freight knowledge highly desirable)
*Strong communication and customer service skills
*Good problem-solving ability and attention to detail
*Ability to prioritise workloads and manage time effectively
*Customer-focused approach with strong relationship-building skills
*Comfortable working both independently and as part of a team
Due to the high volume of applications, if you do not hear back within 5 working days, please assume your application has not been successful.