Full job descriptionEcommerce Customer Services Operations ExecutiveUK-based / Hybrid | Full-time
Replacement role


About the Client
We are partnering with a long-established UK consumer health and wellness business with a strong global footprint. The company develops and manufactures natural healthcare products sold across retail, pharmacy, and direct-to-consumer channels in over 50 international markets.
Ecommerce is a key growth channel, with strong activity across Amazon, Shopify (DTC), and TikTok Shop, supported by a complex supply chain and batch-managed product environment.


We are now hiring an Ecommerce & Marketplace Operations Manager to take ownership of end-to-end digital trading and operational performance.


The Role
A highly operational, hands-on role responsible for managing ecommerce execution across:
*Amazon Seller Central (3P - core focus)
*Shopify DTC
*TikTok Shop
You will ensure smooth order flow, strong stock availability, accurate marketplace execution, and a high-quality customer experience.
Amazon is the dominant channel and requires strong Seller Central expertise and operational control.


Key Responsibilities
*Own Amazon Seller Central (3P) operations, performance, and account health
*Manage catalogue accuracy, SKU changes, and compliance requirements
*Monitor KPIs (returns, chargebacks, performance metrics) and drive corrective action
*Oversee Shopify and TikTok Shop fulfilment (pick, pack, ship)
*Own stock management, replenishment, and availability across channels
*Manage customer service issues across ecommerce touchpoints
*Produce regular sales and settlement reporting (Excel / ERP / Amazon)
*Work across ERP systems, Shopify, and Amazon Seller Central
*Support international marketplace and operational transitions


Skills & Experience Required
*Strong experience with Amazon Seller Central (essential)
*Ecommerce operations experience across DTC and marketplaces
*Strong understanding of stock management, fulfilment, and forecasting
*Confident using Shopify or similar platforms
*Strong Excel and reporting capability
*Experience with ERP systems (SAP preferred)
*Strong understanding of Amazon KPIs and marketplace operations
*Able to manage multiple stakeholders in a fast-moving environment


Who You Are
*Hands-on, operational, and highly execution-focused
*Strong problem solver who takes ownership
*Comfortable in fast-changing ecommerce environments
*Highly organised with strong attention to detail
*Confident working across multiple systems and stakeholders
*Able to work independently and deliver under pressure


*Rates depend on experience and client requirements