Full job descriptionJob Title: Service Coordinator
Location: Ashford
Job Type: Full time/permanent - Monday to Friday (Office based)
Salary: £29,000 - £32,000 per annum (dependent on experience)
We are excited to exclusively supporting our Ashford based client in their search for a Service Coordinator.
As a Service Coordinator you will be responsible for supporting the service and sales teams to assist in the growth of the business within the UK.
Duties include:
*Produce remedial quotations after service engineer site visits.

*Proactively chase outstanding quotations and work to convert them into orders.

*Process and administer incoming orders accurately and within required timescales.

*Provide support to colleagues on parts queries and offer wider assistance as needed to help the department meet business requirements.

*Identify, raise and progress warranty claims promptly and efficiently.

*Review oil and desiccant sample analysis reports, flag any failures, and ensure the necessary corrective actions are implemented.

*Raise and manage supplier purchase orders (POs).

*Support the gathering and submission of EHS (Environmental, Health & Safety) data.

*Maintain clear verbal and written communication with internal teams, external customers and other stakeholders to support effective service delivery.

*Undertake any other reasonable functional or administrative duties assigned by management from time to time.



Skills/experience required:


*Excellent interpersonal and communication skills, with a strong track record of developing positive customer relationships.

*High level of flexibility and initiative, with the drive to improve processes and systems.

*Strong written ability and confident numeracy skills.

*Sound commercial awareness.

*Full, valid driving licence.