Desktop Support Analyst
other jobs Pearson Whiffin Recruitment Ltd
Added before 2 Days
- England,London,City of London
- Full Time, Part Time, Contract
- £170 - £175 per day
Job Description:
Full job description Onsite Desktop Support Analyst / Team Leader
We are seeking a proactive Onsite Desktop Support Analyst with low-level Team Leader responsibilities. This is a hands-on role providing technical support to end users while assisting with the day-to-day coordination of a small support team.
The successful candidate will possess desktop support experience across Windows and MAC environments, excellent troubleshooting skills, and the ability to lead by example in a fast-paced operational environment.
Technical Support
* Provide onsite and remote technical support for end users across multiple locations.
* Diagnose and resolve hardware, software, operating system, and peripheral issues.
* Support and maintain desktops, laptops, mobile devices, printers, and associated equipment.
* Install, configure, and support Windows 11 and macOS devices.
* Administer and troubleshoot Microsoft 365 (O365) applications and services, including Outlook, Teams, OneDrive, and SharePoint.
* Manage user accounts, permissions, and access requests.
* Build, deploy, and maintain desktop and laptop hardware.
* Escalate complex issues to appropriate teams while maintaining ownership through to resolution.
* Maintain accurate documentation of incidents, requests, and technical procedures.
Team Leadership Support
* Provide guidance and mentoring to junior support analysts.
* Assist with task allocation and workload management within the support team.
* Act as an escalation point for first-line technical issues.
* Support the Team Lead or IT Manager with service delivery activities and reporting.
Essential Skills & Experience
* Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role.
* Strong knowledge of Windows 11 administration and troubleshooting.
* Experience supporting macOS environments.
* Solid understanding of Microsoft 365 (O365) applications and services.
* Experience diagnosing and repairing desktop, laptop, and peripheral hardware issues.
* Knowledge of Active Directory, Azure AD/Entra ID, and user account administration.
* Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
* Experience using ITSM/ticketing systems.
* Excellent customer service and communication skills.
* Ability to prioritise workloads and work effectively under pressure.
Desirable Skills
* Experience with Intune, Autopilot, or endpoint management solutions.
* Knowledge of ITIL principles and service management practices.
* Previous experience acting as a team lead, senior analyst, or mentor.
* Relevant industry certifications such as:
* Microsoft Certified
* CompTIA A+
* CompTIA Network+
* ITIL Foundation
We are seeking a proactive Onsite Desktop Support Analyst with low-level Team Leader responsibilities. This is a hands-on role providing technical support to end users while assisting with the day-to-day coordination of a small support team.
The successful candidate will possess desktop support experience across Windows and MAC environments, excellent troubleshooting skills, and the ability to lead by example in a fast-paced operational environment.
Technical Support
* Provide onsite and remote technical support for end users across multiple locations.
* Diagnose and resolve hardware, software, operating system, and peripheral issues.
* Support and maintain desktops, laptops, mobile devices, printers, and associated equipment.
* Install, configure, and support Windows 11 and macOS devices.
* Administer and troubleshoot Microsoft 365 (O365) applications and services, including Outlook, Teams, OneDrive, and SharePoint.
* Manage user accounts, permissions, and access requests.
* Build, deploy, and maintain desktop and laptop hardware.
* Escalate complex issues to appropriate teams while maintaining ownership through to resolution.
* Maintain accurate documentation of incidents, requests, and technical procedures.
Team Leadership Support
* Provide guidance and mentoring to junior support analysts.
* Assist with task allocation and workload management within the support team.
* Act as an escalation point for first-line technical issues.
* Support the Team Lead or IT Manager with service delivery activities and reporting.
Essential Skills & Experience
* Proven experience in a Desktop Support, IT Support Analyst, or Service Desk role.
* Strong knowledge of Windows 11 administration and troubleshooting.
* Experience supporting macOS environments.
* Solid understanding of Microsoft 365 (O365) applications and services.
* Experience diagnosing and repairing desktop, laptop, and peripheral hardware issues.
* Knowledge of Active Directory, Azure AD/Entra ID, and user account administration.
* Basic networking knowledge, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
* Experience using ITSM/ticketing systems.
* Excellent customer service and communication skills.
* Ability to prioritise workloads and work effectively under pressure.
Desirable Skills
* Experience with Intune, Autopilot, or endpoint management solutions.
* Knowledge of ITIL principles and service management practices.
* Previous experience acting as a team lead, senior analyst, or mentor.
* Relevant industry certifications such as:
* Microsoft Certified
* CompTIA A+
* CompTIA Network+
* ITIL Foundation
Job number 3873197
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Company Details:
Pearson Whiffin Recruitment Ltd
Since the consultancy was founded in 2004 we have developed a reputation for providing an outstanding level of customer service. It?s a reputation we ...