Full job description

Gleeson has partnered with an exciting freight business searching for an experienced and driven Customs & Brokerage Manager to take ownership of customs activities and lead the delivery of high-quality, compliant operational services.
This role is well suited to a proactive leader who performs well in a high-pressure environment, enjoys solving complex operational challenges, and is passionate about developing teams while improving service standards and efficiency.
As the lead for Customs & Brokerage Operations, you will oversee all customs-related services, including brokerage, transit movements, and associated non-transport offerings.




Job Title: Customs & Brokerage Manager
Location: Birmingham ( Hybrid)
Salary: £ + Car
Key Responsibilities
*Oversee and manage all UK customs, brokerage, and related service operations

*Ensure consistent, compliant, and efficient service delivery across all functions

*Lead, coach, and develop operational teams to maximise performance

*Foster a culture of accountability, collaboration, and continuous improvement

*Build and maintain strong relationships with clients, partners, and internal teams

*Support client onboarding and ensure high service standards are met

*Ensure adherence to UK customs regulations and internal policies

*Proactively identify and manage operational and compliance risks

*Drive process improvements to increase efficiency and productivity

*Promote the use of automation and technology to enhance operations

*Monitor key performance indicators and operational metrics

*Use data insights to guide decision-making and improve outcomes

*Attend customer meetings, audits, and operational reviews as needed

*Travel within the UK and Europe when required to support operations



Ideal Experience:
*Experience in customs leadership teams 5 + with Progression planning

*Background in logistics, freight forwarding, or supply chain environments

*Strong knowledge of UK customs processes and compliance rules

*Strong communication and stakeholder engagement skills

*Commercial awareness with a customer-focused approach

*Experience using customs systems such as CDS & other TMS.





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