Full job descriptionAccount Manager – Major Supermarket Account
£40,000 - £50,000 plus market leading benefits
Manchester – Hybrid Working


Our client, a FTSE100 supplier to the retail industry now has an exciting opportunity for an Account Manager to join their team managing a major supermarket account.


What can our client offer?


*A competitive salary
*A comprehensive benefits package including 25 days annual leave (plus the option to buy more), pension, bonus and much more.
*Hybrid working (2 days at home, 3 days in office).
*Excellent career progression opportunities.


Job Purpose:


To manage the customer by delivering engagement and value in your role ensuring your allocated customers are receiving a service that meets and exceeds their contractual requirements. To manage multiple internal and external contacts developing strong relationships, working proactively, with a problem solving and growth mindset. Taking accountability and shared responsibility for delivering customer satisfaction linked to the companies value proposition.


Key Accountabilities:


Manage the customer through:
*Creation and delivery of business plans i) internal and ii) external
*Create and deliver customer value proposition ensuring a value-add experience for your allocated customer(s)
*To engage with our customer and internal stakeholders to become the voice of the customer within the company
*To deliver commercial value for our customers whilst delivering inline with contractual frameworks for the company
*To identify, manage and convert opportunities into growth
*Line management, as applicable, ensuring support and development within the line management structure including setting of clear objectives and regular 1.2.1’s


General Duties include:
*New Business/opportunities/GAP analysis
*Definition and delivery of customer Business plan ensuring updated on rolling basis
*Definition and delivery of customer specific value proposition, updating regularly
*Delivery of Engagement plan
*Account administration including pipeline, updating of business plan, definition of internal and external account objectives and actions
*Account growth; sales and margin enhancement
*Ways of working enhancement and evolution
*Internal communication to ensure clear understanding of the customer’s needs and a one-team approach
*Customer-facing communication ensuring visibility of issues, resolutions, value-adds, the value proposition and measurement against clear, agreed joint priorities.
*Customer engagement - KPI’s, meetings, store visits
*New product enquiries/quotations
*Allocation agreement/upload
*Budget/Flash forecasting
*Category reviews
*Price increase/decrease management (inc. SPE’s)
*Contractual execution - including savings management


Skills Required:


*Proven track record of relationship management with an ability to influence.
*Experience of working to tight deadlines and delivering KPI’s or contractual requirements.
*Proven track record of managing and delivering growth within an existing customer relationship.
*Strong attention to detail with a drive for a positive customer experience.
*An understanding of business planning.
*Comfortable with the usage, presentation and analysis of data.
*Relevant working experience ideally gained in a retail environment, preferably in similar / transferable roles
*Line management as applicable


Apply online or for further information please contact one of our specialist consultants quoting reference number: NJR16800