Customer Services & Operations Manager
other jobs Robert Walters
Added before 5 Days
- England,East Midlands,Leicestershire
- Full Time, Permanent
- £45,000 - £50,000 per annum
Job Description:
Full job descriptionCustomer Service & Operations ManagerLocation: Leicester
Salary: up to £50,000
Job Type: Full-time, Permanent
Reporting to the Sales Director, you will oversee Client Services teams across multiple product areas, ensuring a high standard of customer experience while improving operational performance.
You will work closely with teams such as Sales, Manufacturing, Product, Logistics, and Finance to ensure a smooth and consistent process from initial enquiry through to delivery and aftercare.
The ideal candidate will be confident, analytical, and commercially aware, with a strong ability to lead teams, manage change, and maintain excellent service standards.
Key Skills and ResponsibilitiesLeadership & Team Development*Guide and support teams to achieve strong performance outcomes
*Define clear roles, expectations, and measurable goals
*Encourage professional growth and plan for future talent development
*Foster a positive, team-oriented environment focused on results
Operational Excellence & Improvement*Streamline processes to improve efficiency and effectiveness
*Spot and remove bottlenecks or inefficiencies in workflows
*Design processes that can grow with the business
*Maintain consistent ways of working across all teams and areas
Systems, Data & Performance*Play a key role in rolling out ERP/SAP systems and future technologies
*Leverage data to track performance and identify improvements
*Take ownership of reporting metrics and service-level outcomes
*Encourage consistent use of systems and standard operating methods
Commercial & Strategic Contribution*Plan resources effectively to support business expansion
*Ensure a strong balance between customer satisfaction and operational delivery
*Contribute to broader business strategy and planning
*Identify areas to enhance efficiency, service quality, and scalability
Stakeholder Management*Develop strong working relationships across departments
*Act as a central point of coordination between teams
*Enable informed decision-making across functions
*Communicate clearly and effectively with colleagues at all levels
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Salary: up to £50,000
Job Type: Full-time, Permanent
Reporting to the Sales Director, you will oversee Client Services teams across multiple product areas, ensuring a high standard of customer experience while improving operational performance.
You will work closely with teams such as Sales, Manufacturing, Product, Logistics, and Finance to ensure a smooth and consistent process from initial enquiry through to delivery and aftercare.
The ideal candidate will be confident, analytical, and commercially aware, with a strong ability to lead teams, manage change, and maintain excellent service standards.
Key Skills and ResponsibilitiesLeadership & Team Development*Guide and support teams to achieve strong performance outcomes
*Define clear roles, expectations, and measurable goals
*Encourage professional growth and plan for future talent development
*Foster a positive, team-oriented environment focused on results
Operational Excellence & Improvement*Streamline processes to improve efficiency and effectiveness
*Spot and remove bottlenecks or inefficiencies in workflows
*Design processes that can grow with the business
*Maintain consistent ways of working across all teams and areas
Systems, Data & Performance*Play a key role in rolling out ERP/SAP systems and future technologies
*Leverage data to track performance and identify improvements
*Take ownership of reporting metrics and service-level outcomes
*Encourage consistent use of systems and standard operating methods
Commercial & Strategic Contribution*Plan resources effectively to support business expansion
*Ensure a strong balance between customer satisfaction and operational delivery
*Contribute to broader business strategy and planning
*Identify areas to enhance efficiency, service quality, and scalability
Stakeholder Management*Develop strong working relationships across departments
*Act as a central point of coordination between teams
*Enable informed decision-making across functions
*Communicate clearly and effectively with colleagues at all levels
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Job number 3874697
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Company Details:
Robert Walters
Operating across five continents, with offices in over 30 countries, Robert Walters is a world-leading global specialist recruitment consultancy. With...