Full job descriptionCredit Control Analyst
Location: Finchley Central
Hours: Monday to Friday, 9:00am – 5:30pm (1-hour lunch)
Reporting to: Credit Control Supervisor
Salary: £32k to £35k per annum depending on experience
The Role
Our client is looking for a detail-oriented Credit Control Analyst to support a busy, high-volume function. You will focus on managing arrears, maintaining accurate records, and responding to customer and third-party enquiries.
Key Responsibilities
Document Review & Administration
*Review leases, deeds, and title documents to extract key information
*Obtain and check HM Land Registry documents
*Prepare case files and supporting documentation where required
*Liaise with solicitors, managing agents, and internal teams on queries
Credit Control & Data Management
*Identify aged debt accounts and manage them through the arrears process
*Review historical debt, completion statements, and apportionments
*Carry out credit control tasks including issuing demands, reminders, and statements
*Maintain and update internal databases and systems
*Reconcile data, investigate discrepancies, and escalate where required
Customer Service & Communication
*Respond to queries relating to accounts, arrears, and payments
*Handle inbound calls from customers regarding payments and account queries
*Draft clear, professional written communications
*Deliver high levels of customer service at all times
Team Support & Process Improvement
*Support the team during peak workloads
*Assist with reporting and projects using Excel and internal systems
*Contribute to process improvements and workflow efficiencies
*Adapt to new procedures and support knowledge sharing
Skills & Experience (Essential)
*Experience in credit control or an accounting-related environment
*Strong organisational and multitasking skills
*Ability to work under pressure and meet deadlines
*Intermediate MS Word and Excel skills
*Excellent numerical, written, and verbal communication skills
*High attention to detail and accuracy
*Strong customer service and telephone skills
*Ability to investigate issues and use initiative
*Professional, reliable, and team-oriented approach
Desirable
*Experience with debt recovery processes
*Studying toward AAT, ACCA, CIMA, or similar
*Experience using Qube (or similar systems)
*Interest in developing within a credit control or finance function
A great opportunity for a motivated individual looking to build their career in a fast-paced and rewarding environment.