Full job descriptionTemporary Scheme Manager/concierge
Birmingham
£15.00-£17.00 p/h
X2 5 hour shifts per week
Acting as a lone worker to provide day-to-day management of an independent living scheme(s) of mixed tenure for older persons. Managing risk, compliance and change (Health and Safety, Fire, Safeguarding etc.).
Background Checks: Basic DBS, plus Social Media Check
Main Duties and Responsibilities
*Undertake weekly well being calls to residents who opt into the service.
*Carry out and record a settling in visit with new residents.
*Attendance, where necessary, to Resident Meetings to engage with residents about where they live/building related issues and/or signposting to appropriate support
*Undertake and accurately record compliance checks at scheme on a weekly basis including Fire Risk and Fire Safety, ensuring all Fire Risk Actions are completed on time to a high standard and working closely and collaboratively with colleagues to achieve these.
*Ensure all areas of health and safety around the scheme are managed effectively, ensuring that schemes are safe and compliant with all regulatory and contractual requirements. * Promote Fire Safety, Health and Safety to customers.
*Ensure GDPR compliance of all documentation/communication.
*To take responsibility for and monitor the day-to-day administration of the service, including housekeeping, ordering of supplies, notification of repairs and arrangements for replacements, as required.
*Ensure the scheme is a great place to live by conducting regular inspections and ensuring contractors meet customer needs and deliver against specification.
*To provide cover for absent Scheme Managers. * Respond to complaints or breaches of agreements/leases.
*Support the process of successful assignment/purchase of properties to new occupants, including interviewing prospective buyers and liaison with estate agents/solicitors.
*Regular travel to Midland Heart’s Head Office in Birmingham for training and meetings is required. Contract Management
*Oversee management of planned and unplanned programs of work; ensuring compliance and adherence to quality standards.
*To contribute to the effective contract management of designated contracts to ensure value for money and delivery of business and service objectives.
*Ensure regular contractual estate management inspections are undertaken and any breach of contracts are escalated accordingly with the relevant contractor and if appropriate, through the internal contract management escalation process.
*Ensure customers are aware of the specification of contracts and the outcome of the completed inspections.
*Formulate action plans with the relevant contractor where agreed specifications are breached.
*Participate in the management and procurement of environmental and maintenance contracts.
*Work with the procurement team to develop tenders for contracts where there are not suitable contractors in place to meet the needs of the scheme. Financial and Budget Management
*Ensure all capital expenditure requirements are delivered to timescale and remains within agreed budget levels.
*To monitor local spend at scheme throughout the financial year and to work with Managers and Governance Officers to review this at the financial year end of the scheme.
*Ensure compliance by raising purchase order numbers, prior to works being carried out, through relevant software.
*Ensure compliance with Midland Heart Policies and Procedures.
*To represent Midland Heart as Managing Agent at internal and external meetings in a professional manner. * To take accurate minutes at meetings and circulate those to attendees in a timely manner.
*Build effective and constructive relationships with organisation staff and work effectively with other members of the Midland Heart support functions.
*Complete all mandatory training and any additional training relevant to your job role
*Day to Day supervision of a part-time Administrator