Full job description A Tier 1 Investment Bank is seeking an experienced IT Service Design & Introduction Lead on a 12 month contract. This is a key role supporting large-scale transformation initiatives, with responsibility for ensuring new and changed services are effectively designed, governed, and transitioned into live environments.
Key Responsibilities
*Lead the end-to-end service design and introduction lifecycle for new and changed IT services
*Develop and implement service design packages (SDPs), ensuring alignment with regulatory and internal standards
*Collaborate with architecture, engineering, and operations teams to ensure services are resilient, scalable, and supportable
*Ensure traceability of service design decisions to ECB regulatory requirements and internal audit standards
*Ensure all service components (including SLAs, OLAs, support models, and monitoring) are in place prior to go-live
*Support the development and embedding of Service Design and Introduction processes, including governance and documentation
*Engage with senior stakeholders across technology, risk, compliance, and business functions
*Facilitate service readiness reviews and contribute to go/no-go decision-making processes
*Ensure operational readiness, including training, documentation, and support frameworks
*Drive continuous improvement across service transition and service management practices
Key Requirements
*Proven experience in a Service Design and Transition role within a regulated environment
*Strong understanding of ITIL v4 management frameworks.
*Experience supporting large-scale transformation programmes
*Ability to engage and influence senior stakeholders across multiple functions
*Strong process design, documentation, and governance experience
*Experience with service management tools such as ServiceNow
*Knowledge of regulatory frameworks relating to operational resilience is advantageous
*Knowledge of ECB SSM expectations and DORA is advantageous