Full job description#BelongWithUs
Come and join us as a service and people-focused Credit Controller to join our friendly Credit Services team.
The Role:
We have just implemented an exciting new system across the business. While this is a massive step forward for City Plumbing, the transition has expanded our Credit Control operational needs. We are looking for proactive Credit Controllers to join us on a permanent basis to help manage the additional credit workload created by this system and support our long-term team growth.As a Credit Controller, you’ll liaise with customers internally and externally to resolve debt and invoice disputes, and review credit limits in line with both spend and risk. You will be part of a highly supportive team where everyone pulls together, especially during big projects like this one. We’re sure you’ll have some fun along the way too!
Key Responsibilities

To ensure debts are collected when falling due.
To ensure all outstanding invoice queries are resolved and collected expediently by liaising with the Branch and/or customer and that all relevant resolutions are documented
To ensure that any high-risk accounts are brought to the attention of your line Manager.
Review of accounts that have exceeded credit limits, where appropriate liaise with senior staff.
To identify key issues, such as recurring disputes, recommend resolution and implement.

You:
You’ll live and breathe our Customer First ethos, with an innovative and agile approach to problem-solving. You’ll enjoy working collaboratively with the wider Finance team and you’ll be committed to acting with integrity and honesty in everything you do.
Skills and competencies

Previous experience working within Credit Control.
Superb communications skills both written and verbal.
Excellent excel and word knowledge required.
Good time management, planning & organisational skills.
Enthusiastic, with a willingness to help those around you.

Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:

Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, we look out for each other
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an environment of inclusion so everyone can be their true self
And more!

#BelongWithUs
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ’fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.