Head of Guest Services
other jobs Front of House Recruitment
Added before 1 Days
- England,London,City of London
- Full Time, Permanent
- £65,000 - £70,000 per annum
Job Description:
Full job description Head of Guest Services
LONDON (UK Wide Role)
£70,000
Guest Services Senior Manager needed for London Finance Firm - National Role covering the UK - We are seeking an experienced Multi Site Manager to oversee service delivery across a UK-wide portfolio, with two days per week based in London.
This role is responsible for driving consistent service standards, improving the tenant experience, and ensuring a hospitality-led approach across all sites.
Key Responsibilities
Service Standards & Strategy
Develop and maintain consistent service standards across the UK portfolio.
Ensure a premium, hospitality-led experience across all locations.
Identify and implement service improvements.
Operational Management
Oversee multi-site operations including reception, hospitality, concierge, and meeting room services.
Support site teams to maintain strong presentation and service standards.
Ensure consistent delivery across London and regional locations.
Tenant Engagement
Develop initiatives to improve tenant satisfaction and engagement.
Build strong relationships with occupiers, clients, and service partners.
Support tenant retention through high-quality service delivery.
Performance & Reporting
Monitor service performance through KPIs and tenant feedback.
Review trends and recommend improvements.
Present clear updates to senior stakeholders.
Leadership & Development
Coach and support site-based teams across the portfolio.
Promote consistent service behaviours and standards.
Help develop teams to deliver a high-quality client experience.
Skills & Experience
Experience in a Regional Client Services Manager, Account Manager, Workplace Experience Manager, or similar multi-site role.
Background in corporate services, commercial property, workplace experience, hospitality, or facilities management.
Comfortable managing a UK-wide portfolio with regular London presence.
Strong stakeholder management and client relationship skills.
Experience improving service standards across multiple sites.
Organised, proactive, and confident working with regional teams.
LONDON (UK Wide Role)
£70,000
Guest Services Senior Manager needed for London Finance Firm - National Role covering the UK - We are seeking an experienced Multi Site Manager to oversee service delivery across a UK-wide portfolio, with two days per week based in London.
This role is responsible for driving consistent service standards, improving the tenant experience, and ensuring a hospitality-led approach across all sites.
Key Responsibilities
Service Standards & Strategy
Develop and maintain consistent service standards across the UK portfolio.
Ensure a premium, hospitality-led experience across all locations.
Identify and implement service improvements.
Operational Management
Oversee multi-site operations including reception, hospitality, concierge, and meeting room services.
Support site teams to maintain strong presentation and service standards.
Ensure consistent delivery across London and regional locations.
Tenant Engagement
Develop initiatives to improve tenant satisfaction and engagement.
Build strong relationships with occupiers, clients, and service partners.
Support tenant retention through high-quality service delivery.
Performance & Reporting
Monitor service performance through KPIs and tenant feedback.
Review trends and recommend improvements.
Present clear updates to senior stakeholders.
Leadership & Development
Coach and support site-based teams across the portfolio.
Promote consistent service behaviours and standards.
Help develop teams to deliver a high-quality client experience.
Skills & Experience
Experience in a Regional Client Services Manager, Account Manager, Workplace Experience Manager, or similar multi-site role.
Background in corporate services, commercial property, workplace experience, hospitality, or facilities management.
Comfortable managing a UK-wide portfolio with regular London presence.
Strong stakeholder management and client relationship skills.
Experience improving service standards across multiple sites.
Organised, proactive, and confident working with regional teams.
Job number 3879015
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metapel
Company Details:
Front of House Recruitment
Company size: 1–4 employees
Industry: Admin, Secretarial
We are a specialist executive receptionist recruitment agency. Our vacancies are for reception positions in Banks, Hedge Funds, Private Equity Firms a...